Your employees will be the backbone of your business. If they are unhappy, under trained, or unable to do their job correctly, your company’s success suffers. Therefore an employee satisfaction survey can enable you to stay on course with your employees and your business.
Here are a number of the ways an employee satisfaction survey can benefit your business.
Make sure your employees know their jobs. A survey can assist you to keep tabs on your own employees’attitude about their work. For instance, a survey employee satisfaction survey can help you ensure that your employees feel just like they’ve been well trained in their jobs. There’s nothing more frustrating for an employee than feeling like they don’t really understand what they are allowed to be doing. Therefore, an under trained employee is definitely an unhappy employee. And of course, this ultimately results in unhappy customers.
Improve client satisfaction rates. Ensuring your employees feel just like they are well trained helps in another way: It ensures your customers have the ability to enjoy the standards that you’ve established for your company with as few frustrations as possible while doing business with you. Whilst it may not be immediately obvious, an employee satisfaction survey ensures your clients are happier, along with ensuring your employees are happy and confident within their jobs.
Ensure employees are happy. Happy employees make good employees, but happy employees also make devoted employees. This is important because fewer resignations mean fewer positions to fill with new hires. Not having to feel the process of hiring and training new employees saves your business both time and money, as you might find below.
Save money spent on hiring and training new employees. There are no two ways about it: A company that’s high turnover will spend much more money on hiring and training new employees than the usual business that’s low turnover. First there is the price of running the ads and paying somebody to undergo applications and conduct interviews; even though that individual is on your own payroll, it’s time you’re paying them when they may take action else more productive.
Even when you have spent money on running ads, interviewing, and hiring a brand new employee, you’ve to pay additional money on training. When you yourself have a higher turnover rate, you probably have an instructor, or perhaps a training department, on staff. But even though you don’t, you’re paying somebody for time that might be spent on work that’s more directly conducive to your company’s success.
Eliminate time wasted on hiring and training new employees. Most of the processes described above take lots of time, and you realize the word: Time is money. If you have your experienced senior employees hanging out on training new hires, you’re potentially costing yourself money by diverting resources away from activities that might be more good for your business, both financially and with regards to long haul success. I cannot stress more, training and hiring is expensive!
Learn how to keep your employees. If you should be noticing high or increasing turnover rates, an employee satisfaction survey can provide you suggestions to keep more of your employees. Perhaps long-time employees believe their pay doesn’t accurately reflect their experience and devotion to your company; perhaps there is something you may do to create employees feel more at home with your company. Whatever the issue is, a survey might help shed light on the subject.
Many business owners don’t realize the powerful connection between your employees’happiness and your business’s success. You can’t have a fruitful business without happy, competent employees, so it makes sense to use an employee satisfaction survey to keep tabs on your own employees’attitudes about their work and their workplace.